Refund & Cancellation Policy
Last updated: 28 August 2026
This policy covers paid Cubely plans only - Cubely's free features (starting a project, generating a scope of work, compliance tracking, and your portfolio report) have no fee and nothing here applies to them. For any billing question, write to hello@cubelyhq.com.
1. How billing works
Upgrading a project category to Personal or Team is a single, one-time payment for that category - not a recurring subscription. You're charged once, at the moment you upgrade, and nothing renews or re-charges automatically afterward. There is no billing cycle to cancel.
2. Refunds
If you believe you were charged in error, or you request a refund within 7 days of the charge and haven't meaningfully used the paid features you upgraded for, contact hello@cubelyhq.com and we'll review it - approved refunds are issued to the original payment method within 7 business days. Outside of that window, one-time fees already paid are generally non-refundable, except where required by law.
3. Moving a category back to Free
Since there's no subscription, there's nothing to “cancel” - but you can move an upgraded category back to the Free plan at any time from that RFP's own plan settings. Doing so doesn't automatically refund the one-time fee already paid for it (see Refunds above for how to request one) and doesn't delete any data; if the category was over Free's limits, you'll need to bring it within those limits before adding anything further under it.
4. Failed or disputed payments
If a payment fails or is never confirmed, the category simply stays on its current plan - nothing is upgraded until a payment is independently verified. If you believe a charge is fraudulent or unauthorized, contact us immediately at hello@cubelyhq.com before disputing it with your bank, so we can investigate and resolve it directly where possible.
5. Who this applies to
Payments for Cubely plans are processed on behalf of iDream Advisory Services Pvt Ltd, the entity that operates Cubely. All billing communication and support runs through hello@cubelyhq.com.
This policy may be updated as Cubely's plans or billing model change; material changes will be reflected here with an updated date above. Questions about a specific charge can be sent to hello@cubelyhq.com.